About Us

FedEx Cross Border is a leader in global e-commerce technologies, enabling international transactions for online merchants and consumers in over 200 countries and territories worldwide.

A happy laughing FedEx team member receiving and picking up large packages from a FedEx Cross Border merchant to ship worldwide

Founded in 2007, FedEx Cross Border (formerly Bongo International) started as a package forwarding service for international consumers who wanted to purchase items from U.S.-based websites that did not offer international shipping.

As the company grew, we recognized a need to address the merchant side of the global e-commerce equation, and began developing solutions for online merchants who wanted to expand to international markets. FedEx Cross Border offers safe, end-to-end solutions that allow e-tailers to easily accept orders from consumers outside the U.S. and Canada. Our solutions provide a seamless, localized experience for consumers, automatically displaying the checkout page in their language, accepting their preferred payment methods, and showing prices in their local currency. Additionally, we offer e-tailers the ability to display a total landed cost, which leads to price transparency during checkout. FedEx Cross Border solutions have been pre-integrated within a number of popular shopping cart platforms for quick implementation, giving e-tailers the ease of using their existing systems to access global markets.

Management Team

Charles F. Hull, Jr. – Vice President

Chip Hull is vice president of FedEx Cross Border, a subsidiary of FedEx Trade Networks that provides global cross-border e-commerce solutions. He is responsible for the overall strategic direction and growth of FedEx Cross Border as it continues to evolve and expand the FedEx portfolio of offerings.

With over 28 years of experience at FedEx, Hull has served in several areas of the company, including IT, Finance, Engineering, and most recently as director of Express Strategic Planning. Much of his career has been dedicated to successfully managing teams that deliver premier solutions to the global marketplace.

Hull earned a Bachelor of Science degree in Economics from the University of Alabama and previously served as a member of the International Air Transport Association (IATA) Financial Committee.

Federico Lara – Managing Director – IT

Federico Lara — Managing Director of IT and chief technologist at FedEx Cross Border — co-created Bongo International in 2007, which was acquired by FedEx in 2014. He continues to be responsible for the overall technology path and the overall cross border product vision. Lara's previous experience in web production and technology creation involved working with teams and projects at IBM Websphere, Coca-Cola, and MIT Media Lab, amongst others. Lara is an avid supporter of the developer and startup community and is an active member in the following organizations: NY Tech Alliance, Startup Weekend, and BBVA Open Talent. Lara holds a Music Business and Technology degree from Berklee College of Music in Boston, and he studied Finance and International Business at Harvard Extension School. He and his team are based in NYC and Lima, Peru.

Gregory Unger – Managing Director of Sales

Gregg Unger is Managing Director of Sales for FedEx Cross Border Technologies, Inc. He is responsible for negotiating new business alliances targeting strategic platforms which can help leverage FedEx Cross Border services across multiple retail clients at one time. These clients include: eCommerce platforms, marketplaces, strategic and marketing organizations.

Gregg has experience in product development, product management and sales, and has been managing teams for over ten years. He has managed product launches, campaigns and core development teams. Gregg has the ability to identify and proactively deliver solutions to improve our customers' experiences on both the buyer and seller side of international ecommerce transactions.

Jay Bauder – Managing Director of Operations

Jay Bauder is Managing Director of Operations for FedEx Cross Border. He is responsible for ensuring all FedEx Cross Border physical operation components worldwide run smoothly to deliver superior global cross-border e-commerce solutions. As part of the leadership team tasked with managing global expansion, he also oversees a variety of programs focused on developing solutions for customers' evolving e-commerce needs.

Bauder's broad experience spans several areas of the company including Sales, Customer Service, and Operations. As an original employee of Bongo International, which became FedEx Cross Border, much of his experience has come in a leadership role, successfully managing his teams to redefine processes to gain speed, efficiency, accuracy and premier service.

Bauder earned a Bachelor of Arts degree in Criminal Justice from the University of South Florida.

Robert Jones – Managing Director of E-Commerce Technology and Customer Enablement

Robert Jones is Managing Director of E-Commerce Technology and Customer Enablement for FedEx Cross Border. His responsibilities include Marketing, Customer Service, Customer Integration and Product Development

Robert has over 22 years of experience with FedEx Marketing where he has led teams in international new service development, segment marketing, international product management and special projects. Robert participated in the acquisition and integration of Bongo International, which became FedEx Cross Border. Robert has 30 years of international business experience, having worked for an international cargo airline and as an international analyst for the U.S. government prior to joining FedEx.

Robert earned a bachelor's degree in International Affairs from the University of Colorado, and a Master of International Management degree from the Thunderbird School of Global Management.