FedEx Cross Border started as a package forwarding service for international consumers who wanted to purchase items from U.S.-based websites that did not offer international shipping.
As the company grew, we recognized a need to address the merchant side of the global e-commerce equation, and began developing solutions for online merchants who wanted to expand to international markets. FedEx Cross Border offers safe, end-to-end solutions that allow e-tailers to easily accept orders from consumers outside the U.S. and Canada. Our solutions provide a seamless, localized experience for consumers, automatically displaying the checkout page in their language, accepting their preferred payment methods, and showing prices in their local currency. Additionally, we offer e-tailers the ability to display a total landed cost, which leads to price transparency during checkout. FedEx Cross Border solutions have been pre-integrated within a number of popular shopping cart platforms for quick implementation, giving e-tailers the ease of using their existing systems to access global markets.
Mike Rude – Vice President FedEx Cross Border
Mike Rude is the Vice President of FedEx Cross Border. A visionary by nature, Mike leads teams of e-commerce thought leaders to deliver best-in-class pre-click technology enablement and international transportation facilitation, as well as post-click fulfillment and transportation solutions.
When he joined FedEx Cross Border in 2019, Mike brought over 25 years of experience from various FedEx companies. He spent the last 12 of those years leading dynamic teams to deliver groundbreaking results in areas of customer experience, new product development, and portfolio management. He is a well-known builder of new products and technology solutions across the less-than-truckload and U.S. export markets. Today he spearheads sales, operations, customer implementation, and customer support for FedEx Cross Border in the U.S.
As a native Memphian, Mike holds bachelor's and master's degrees in Finance from the University of Memphis.
Jay Bauder – Managing Director of Operations
Jay Bauder is Managing Director of Operations for FedEx Cross Border. He is responsible for ensuring all FedEx Cross Border physical operation components worldwide run smoothly to deliver superior global cross-border e-commerce solutions. As part of the leadership team tasked with managing global expansion, he also oversees a variety of programs focused on developing solutions for customers' evolving e-commerce needs.
Bauder's broad experience spans several areas of the company including Sales, Customer Service, and Operations. As an original employee of Bongo International, which became FedEx Cross Border, much of his experience has come in a leadership role, successfully managing his teams to redefine processes to gain speed, efficiency, accuracy and premier service.
Patrick Maier – Managing Director of Customer Acquisition and Support
Patrick Maier is Managing Director of Customer Acquisition and Support at FedEx Cross Border. As a passionate advocate for the customer, he leads teams focused on delivering a superior customer experience in areas of implementation, onboarding, customer service and sales.
With more than 12 years of experience in transportation and logistics, he brings a diverse portfolio and skillset to this role. Prior to his current role, Patrick was responsible for the P2P integration and U.S. expansion operational activities as manager of Integration Planning and U.S. Operations Support. His FedEx career includes various roles in the FedEx Services marketing organization in which he was responsible for the healthcare customer vertical marketing and various product and strategic development roles throughout the organization.
Patrick holds a bachelor's degree in marketing and international business from Xavier University in Ohio and a master's in business administration from the University of Memphis.
Gregory Unger – Managing Director of Sales
Gregg Unger is Managing Director of Sales for FedEx Cross Border Technologies, Inc. He is responsible for negotiating new business alliances targeting strategic platforms which can help leverage FedEx Cross Border services across multiple retail clients at one time. These clients include: eCommerce platforms, marketplaces, strategic and marketing organizations.
Gregg has experience in product development, product management and sales, and has been managing teams for over ten years. He has managed product launches, campaigns and core development teams. Gregg has the ability to identify and proactively deliver solutions to improve our customers' experiences on both the buyer and seller side of international ecommerce transactions.