FedEx Cross BorderSM Merchant Customer Support

Thank you for your interest in FedEx Cross Border global e-commerce solutions. If you have questions or need assistance, please give us a call at 1.877.577.3622. We're here to help!

Already a member? Log in and submit a help ticket through your merchant portal or call merchant support.

Customer service representative on the phone
Stay Connected:

Global E-commerce

If you are interested in becoming one of our online merchants, please email your information to fcbsales@ftn.fedex.com and an account specialist will contact you.

If you are already using FedEx Cross Border, you can submit a help ticket through your Merchant Portal or call us at 1.877.577.3622.

Checkout

Reach out to international consumers through your existing e-commerce infrastructure with FedEx® Cross Border Checkout, an integrated and secure international checkout solution.

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Export

FedEx Cross Border Export is our most robust solution and seamless global retail product. API technology enables full customization of its components, making it a complete behind-the-scenes international e-commerce solution.

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Contact

Online Merchants: 1.877.577.3622

8:30 a.m. to 8:30 p.m. ET

Monday–Friday