FedEx Cross BorderSM Merchant Customer Support

Thank you for your interest in FedEx Cross Border global e-commerce solutions. If you have questions or need assistance, please give us a call at 1.877.577.3622. We're here to help!

Already a member? Log in and submit a help ticket through your merchant portal or call merchant support.

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Global E-commerce

If you are interested in becoming one of our online merchants, please email your information to and an account specialist will contact you.

If you are already using FedEx Cross Border, you can submit a help ticket through your Merchant Portal or call us at 1.877.577.3622.


Reach out to international consumers through your existing e-commerce infrastructure with FedEx® Cross Border Checkout, an integrated and secure international checkout solution.

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FedEx Cross Border Export is our most robust solution and seamless global retail product. API technology enables full customization of its components, making it a complete behind-the-scenes international e-commerce solution.

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Online Merchants: 1.877.577.3622

8:30 a.m. to 8:30 p.m. ET