FedEx Cross Border® Merchant Customer Support

Thank you for your interest in FedEx Cross Border global e-commerce services. If you have questions or need assistance, please give us a call at 1.877.577.3622 or email FedEx Cross Border merchant support at assistance@ftn.fedex.com. We're here to help!

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International Shopper Service Is Discontinued

Since 2007, FedEx Cross Border has been proud to help shoppers buy what they love from online retailers and have it delivered across international borders. However, in the fast-moving world of global online shopping, change is inevitable. As of April 15, 2017, the International Shopper service was discontinued. We appreciate your business and hope you've enjoyed your purchases from around the world!

Please contact FedEx Cross Border customer support at crossborder_consumer@ftn.fedex.com if you have any questions or need assistance.

Still Committed To Global Commerce

We remain dedicated to helping consumers like you shop across borders with ease and receive packages from around the globe by focusing on our merchant services. We'll be helping businesses accept international orders and provide a seamless checkout experience for customers. Learn about our current global e-commerce solutions.

Learn more

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Phone:

1.877.577.3622

8:30 a.m. to 8:30 p.m. ET

Monday–Friday

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Address:

10040 18th Street N. Suite 6

St. Petersburg, FL 33716