Error List

Version 4.5

A mapping of known Exception classes to numerical codes that will be returned when errors occur.

Input Validation Errors

Code Exception

1000

Invalid Merchant Key

1001

Invalid Language Code. Please see this reference at Supported Languages

1002

ProductID is a mandatory field

1003

The description field is mandatory

1004

countryOfOrigin is a mandatory field. You can see a code list in the Country and Territory Code List

1005

Error in item

1006

Warning, item

1007

Some products exist that contain errors

1008

OrderNumber is a mandatory field

1009

Invalid carrier. Check the valid carriers

1010

trackingNumber is a mandatory field.

1011

clientFirstName is a mandatory field

1012

clientLastName is a mandatory field

1013

clientAddress is a mandatory field

1014

clientCountryCode is a mandatory field

1015

destinationCountryCode is Invalid. Country and Territory Code List

1016

clientCity is a mandatory field

1017

clientPhone is a mandatory field

1018

Service possible values: Standard

1019

productID not found

1020

clientState is a mandatory field

1021

You must enter a minimum of one OrderInformation

1022

productID and quantity of OrderInformation are mandatory fields

1023

Email is a mandatory field

1024

Email is invalid

1025

Invalid Country or territory code in licenseFlag. Country and Territory Codes

1026

Invalid Country or territory code in importFlag. Country and Territory Codes

1027

URL is invalid

1028

imageUrl is invailid

1029

hscode must have maximum 10 characters

1030

eccn must have maximum 5 characters

1031

hazFlag must be 0 or 1

1032

could not be obtained with productType hsCode. Please see this reference at Product Types

1033

quantity must be greater than 0

600

Error in data of product. For more detail, see errorMessageDetail

1034

Discrepancy in SKU(s), between ConnectLandedCost and Connect Order

1035

Discrepancy in SKU(s) Quantities, between ConnectLandedCost and Connect Order

1036

Discrepancy in Incoterms (DDP vs DDU), between ConnectLandedCost and Connect Order

1037

Combination of Errors, between ConnectLandedCost and Connect Order (SKU and SKU Qty)

1038

Combination of Errors, between ConnectLandedCost and Connect Order (SKU and Incoterm)

1039

Combination of Errors, between ConnectLandedCost and Connect Order (SKU QTY and SKU Qty)

1040

Combination of Errors, between ConnectLandedCost and Connect Order(SKU, SKU Qty, and Incoterm)

2050

The "itemExportHubCountry" field is a required field. Please rerun ConnectProductInfo with all required fields included. You can receive a list of valid FedEx Cross Border Distribution Center country and territory codes from your Account Executive, or through our published webservices documentation.

2052

The "itemValuationCurrency" field is a required field. Please rerun ConnectProductInfo with all required fields included. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation.

2055

The "orderValuationCurrency" field is a required field. Please rerun ConnectLandedCost with the required fields included. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation.

2057

The "requestedCostReturnedCurrency" field is a required field. Please rerun ConnectLandedCost with the required fields included. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation.

2060

The "orderValuationCurrency" field is a required field. Please rerun ConnectOrder with all required fields included. You can receive a list of valid FedEx Cross Border Distribution Center country and territory codes from your Account Executive, or through our published webservices documentation.

2062

This order is not currently eligible for the selected service level. Please try again, using a different service level.

3000

The "importerOfRecordCompanyName" is a mandatory field

3001

The "importerOfRecordStreetAddress1" is a mandatory field

3002

The "importerOfRecordCity" is a mandatory field

3003

The "importerOfRecordZipCode" is a mandatory field

3004

The "importerOfRecordCountry" is a mandatory field

3005

The "importerOfRecordTaxIDEIN" is a mandatory field

3006

The "importerOfRecordCBN" is a mandatory field

6011

Invalid sellerIdKey

6012

The sellerIdKey parameter provided is not authorized to use this API

6013

The sellerIdKey parameter does not match the ConnectLandedCost call with the ConnectOrder call

6014

The sellerIdKey parameter has been activated and is now mandatory. No value was sent.

6015

The sellerIdKey parameter is not required.

Errors Incorrect Information

Code Exception

2001

For now you can only do the calculation for the United States Shipping Origin

2002

This Destination Country Code is not supported. Please check our Country Code List

2003

ProductID is a mandatory field

2004

Product does not have HS Code, not added

2006

Product does not have Dimensions and Billable Weight, not added

2007

Product does not have Price of Good, not added

2008

lossAndDamageProtectionFlag must be 0 or 1

2009

Invalid Service

2010

Currency must be 0 or 1

2011

There was no money found for the country of destination

2012

There is no exchange rate for the currency of your country. Please check our Country Code List

2013

This Order Number does not exist

2014

The order can't be deleted because the order was processed by FedEx Cross Border

2015

The merchant does not have a MailboxID

2016

Some Items already arrived, the order can't be deleted

2017

This landedCostTransactionID does not exist

2018

landedCostTransactionID is invalid

2019

repackage must be 0 or 1

2020

dutyPaid must be 0 or 1

2021

lossAndDamageProtection must be 0 or 1

2022

emailCustomerTracking must be 0 or 1

2023

emailCustomerTracking must be 0 or 1

2024

Invalid Carrier, please check your Information

2025

could not calculate shipping cost

2026

could not calculate duty and tax

2027

shippingCost could not be calculated on all products

2028

Product is not recognized

2029

This item is classified as Hazardous

2030

Due to import regulations of the destination country

2031

The customs department of the destination country requires a certain license and or documentation in order for shipment to be made

2051

The "itemExportHubCountry" country code associated with the following SKU(s) is not a valid FedEx Cross Border “itemExportHubCountry” code. You can receive a list of valid FedEx Cross Border Distribution Center country codes from your Account Executive, or through our published webservices documentation. Please rerun ConnectProductInfo using a valid "itemExportHubCountry" code: [SKU 1] [SKU 2] [Etc]

2053

The "itemValuationCurrency" currency code associated with this order is not a valid FedEx Cross Border currency code. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation. Please rerun ConnectProductInfo using a valid currency code.

2054

The "itemExportHubCountry" country code associated the following SKU(s) is not a valid FedEx Cross Border "itemExportHubCountry" country code. You can receive a list of valid FedEx Cross Border Distribution Center country codes from your Account Executive, or through our published webservices documentation. We will default to the valid "itemExportHubCountry" country code provided at the time of item classification: [SKU 1] [SKU 2] [Etc]

2056

The "orderValuationCurrency" currency code associated with this order is not a valid FedEx Cross Border currency code. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation. Please rerun ConnecLandedCost using a valid currency code.

2058

The "requestedCostReturnedCurrencycode" currency code associated with this order is not a FedEx Cross Border supported currency code. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation. Please rerun ConnectLandedCost using a valid currency code.

2059

The "itemExportHubCountry" country code associated with the following SKU(s) is not a valid FedEx Cross Border “itemExportHubCountry” country code. You can receive a list of valid FedEx Cross Border Distribution Center country codes from your Account Executive, or through our published webservices documentation. We will default to the valid "itemExportHubCountry" country code provided at the time of item classification: [SKU 1] [SKU 2] [Etc]

2061

The "orderValuationCurrency" currency code associated with this order is not a FedEx Cross Border supported currency code. You can receive a list of valid FedEx Cross Border currency codes from your Account Executive, or through our published webservices documentation. Please rerun ConnectOrder using a valid currency code.

3007

The "importerOfRecord" must be a 1 or 0

3008

Invalid Country Code for importerOfRecordCountry. Please see this reference at http://crossborder.fedex.com/us/ecommerce/api/docs/countryCodeList.csv

4501

The information such as quantity, SKU, or price values provided in the connectLandedCost call does not match or equal to the field information sent in the ConnectOrder call