Cookie Policy

This Cookie Policy applies to fedex.com/crossborder operated by FedEx Cross Border Technologies, Inc., 10040 18th Street N., Suite 6, St Petersburg, FL 33716 ("FedEx Cross Border"). For the FedEx Cross Border general privacy notice, click here.

The Website uses cookies, pixel tags, and other local storage technologies as described below. By using the Website, you agree to our use of these technologies, in accordance with this Cookie Policy. If you do not agree to our use of cookies and similar technologies, set your browser settings accordingly or discontinue using the Website. You will always be able to change your choice by amending your browser settings in the future. If you disable cookies that we use, it may impact your experience while on the Website. To find out more about cookies, including how to see what cookies have been set, and how to manage and delete them, visit www.allaboutcookies.org.

What technologies do we use?

Cookies are files or pieces of information stored on your Internet enabled devices when you visit the Website. Cookies enable our systems to recognize your device, enable interest-based advertisements, and store items in your shopping cart basket. A cookie will usually contain the name of the originating website from which the cookie has come from, the "lifetime" of the cookie (i.e., how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number. Pixels are small images embedded on a webpage that may collect information about the browser or device you use to visit our site, and can also set Cookies to support our site and functionality. Local storage allows us to store data locally on your browser or device.

All websites use cookies or similar technologies, and they have several functions. These technologies can be used by web servers to identify and track users as they navigate different pages on a website, and identify users returning to a website. Cookies and other similar technologies do not contain any information that can directly identify you, but personal information that we store about you may be linked to the information stored in and obtained from these technologies. Two common types of cookies are "session cookies" and "persistent cookies." Session cookies are automatically deleted at the end of your browsing session. Persistent cookies remain longer on your device, for the duration of each specific cookie, and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

For what purposes does FedEx Cross Border use cookies and other similar technologies?

Certain cookies or other technologies on the Website perform essential functions or services you have requested or for security purposes, as further described in the table below. Others remember your preferences, and help ensure that the marketing you see online is more relevant to you and your interests.

We also use these technologies to make the Website easier to use and to better tailor our Website and our products to your interests and needs; to help speed up your future activities and experience on the Website; or to compile statistics that allow us to understand how users use the Website and to help us improve the structure and content of our Website (for example, by monitoring which features of the Website are being used, which pages are visited, how often, and what information is downloaded).

In addition, we work closely with online merchants who use our Website to provide their international shopping cart functionality. If you arrived at one of our Websites through a third party retailer or other FedEx Cross Border client or affiliate (the "Retailer"), that Retailer may set a cookie or similar technology and collect information from you. The Retailers are located in the United States or other countries that may not be considered adequate by data protection authorities in your home country. Before proceeding with your transaction, read the Retailer’s Privacy Policy to understand what information it collects and how it processes or discloses your information. This policy does not apply to any Retailer websites accessible through our Websites.

What types of cookies or other similar technologies does FedEx Cross Border use?

The table below summarizes the different types of cookies or other local storage technologies we use on the FedEx Cross Border website, together with their respective purposes and duration.

Functionality


Technology Name

Purpose

Duration

Cookie banner
s_pers

This cookie is used to control the appearance of the cookies information/ consent banner.

Persistent

Preference cookie
TEXTPREF

This cookie is used to remember a user's choice about cookies on the FedEx Cross Border website.

Persistent

Language cookie

This cookie is used to remember user's language choice on FedEx Cross Border website.

Persistent

Local storage
purpleId

This website uses a token ID stored within the user's browser local storage to unlock the user's checkout information stored securely on the checkout server for the Remember Me functionality.

Persistent

Country cookie
purpleId

This cookie is used to remember a user's choice of shipping location.

Persistent

Analytics


Technology Name

Purpose

Duration

Google Analytics
Cookies with names beginning _ut

Common Google Analytics cookies are, _utma, _utmb, _utmc, and _utmz.

This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on the user’s computer, to help the website analyze how users use the site. The information generated by the cookie about the use of the website by the users will generally be transferred to and stored by Google on servers in the United States. This website has activated the IP-address anonymization functionality so that the IP-address of the user located within the member states of the EU or the EEA are shortened by Google prior to such a transfer. In exceptional cases only, the full IP-address may be transferred to the servers of Google in the U.S. to be shortened there. Google will process this information on our behalf for purposes of analyzing the usage of the website by the users, compiling reports on website activities and providing other services relating to the usage of the website and the internet vis-à-vis the website operator. Google will not link your IP address which is transferred by your browser via Google Analytics with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may further opt-out of the collection of your data (including your IP-address) generated by the cookie and relating to your usage of the website and the processing of the data by Google by downloading and installing the add-on for your current web browser from the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Persistent

NRAGENT

This cookie is created only when a token is handed out to an end user by the New Relic collector.

End user metrics are communicated to New Relic collectors via a JSONP request from the browser (script retrieval). The returned JavaScript contains a call to set the token identifier which is written to the cookie on the next navigation (when the page unloads). This achieves a cross-domain communication between the New Relic collector and the New Relic agent.

This cookie is used to communicate between the New Relic collector aggregating end user metrics and the agent(s) running in the associated web application. A token identifies and correlates application tier transaction traces with corresponding browser traces.

Persistent

Adobe Analytics/ SiteCatalyst
s_cc, s_sq and s_vi, s_vi, s_sess, s_pers

This Website uses these third party cookies solely for the purpose of gathering analytics. Some examples of how these cookies are used are as follows: to see which areas and features are popular and to count visits to the website. More information can be found at http://www.adobe.com/uk/privacy/cookies.html
https://www.adobe.com/uk/privacy/marketing-cloud.html

Persistent

NREUM

This cookie is only created in browsers that do not support the Navigation Timing API. When a browser supports the Navigation Timing API, a native interface can be used to determine navigation start time. Firefox versions 7 or higher support the Navigation Timing API. However, a bug exists in Firefox's early implementations of the Navigation Timing API that New Relic Browser works around by using this cookie.

Persistent

JSESSIONID

The JSESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application. The cookie value is generated by Jetty.

Persistent

Does FedEx Cross Border use third party cookies?

Yes, we use a number of suppliers that may also set cookies or other technologies on your device on our behalf when you visit the FedEx Cross Border website to allow them to deliver the services they are providing. If you would like more information about these cookies, please see links and their privacy policies listed below:


Technology Name

Purpose

Duration

Google Adsense

FedEx Cross Border publishes Google Adsense interest-based advertisements on its Website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behavior across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at:
http://www.google.com/ads/preferences/
http://www.google.com/privacy_ads.html

Persistent

DoubleClick  DART Cookie
id, rsi_segs

Use of the DART cookie enables us to serve ads to users based on their visit to the FedEx Cross Border website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html

Persistent

DoubleClick Floodlight

Floodlight allows sites like FedEx Cross Border to capture and report on the actions of users who visit their website after viewing or clicking on one of the advertiser's ads. FedEx Cross Border uses Floodlight to determine the effectiveness of their online campaigns in terms of both sales and user activity on their sites. More information can be found at
https://support.google.com/ds/answer/2404957?hl=en

Persistent

Adobe Test and Target
mbox

Test and Target cookies allow FedEx Cross Border to identify which online content and offers are most relevant to its visitors, and which location on the page is the best place for them to sit. We sometimes show different versions of the page to different customers, so we can can determine which page layout works best. This means we can show relevant material in a position that the customer is most likely to see it, making the browsing experience easier. More information can be found at:
https://marketing.adobe.com/resources/help/en_US/target/target/c_intro.html

Persistent

Google Analytics
_ga

This cookie allows FedEx Cross Border and/or its retailer clients to use Google Analytics within the Checkout process to track and measure website and checkout traffic.

Persistent

Remember Me
_ga

These cookies allow FedEx Cross Border and its third party service providers to collect, maintain and retrieve users' basic checkout information across multiple participating merchant sites. If you have opted-in to the "Remember Me" functionality, FedEx Cross Border can streamline your next checkouts at the same or other participating merchant sites and even across devices so that you do not have to reenter information such as your name, billing address, shipping information and preferences, as well as payment card information stored by a secure payment processor.

Persistent

How can you control, delete or withdraw your consent to the use of cookies?

If you wish to withdraw your consent to our use of cookies, or if you wish to delete or control the placing of cookies on your device, you can change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. We have provided step-by-step guides for the major desktop browsers below. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings:

  • Internet Explorer: Click here.
  • Chrome: Click here.
  • Firefox: Click here.
  • Safari: Click here.

If you disable the cookies that we use, this may impact your experience while on the FedEx Cross Border website. For example you may not be able to visit certain areas of the FedEx Cross Border website or you may not receive personalized information when you visit the FedEx Cross Border website. Clearing cookies will also disable your Remember Me functionality through that browser for streamlined check out at participating Remember Me merchant sites. You can also delete cookies already stored on your computer.

Again, doing this may have a negative impact on the usability of many websites.

How can you access, modify or delete your personal information?

As individuals, you have the right to access and to apply for the rectification, deletion or blocking of any personal information we hold about you. You also have the right to object, at any time and for free, to the use of your personal information for direct marketing purposes. If you want to exercise these rights, you may contact us at our address below.

FedEx Cross Border Technologies
10040 18th Street N.
Suite 6
St. Petersburg, FL 33716

Effective: October 12, 2018