On February 13, 2018, FedEx Cross Border was notified by a third party that some archived Bongo International ("Bongo") account information was stored on an unsecured server hosted by a third party public cloud provider. Once notified, we secured the server and rendered it inaccessible to any unauthorized parties. Our investigation has not found any indication that any information has been misappropriated, misused, nor accessed by anyone other than the party who originally notified us of the situation. The data on the server was uploaded from 2008-2012 and was part of a service that was discontinued after our acquisition of Bongo. We have reviewed our processes for migrating data of acquired companies and we will take all necessary precautions to avoid a similar incident in the future.
Where we were able to identify the former Bongo customers within the accessed data with reliable email contact information, we notified them via email. We are also posting this notice for those former Bongo customers who may have given personal data to Bongo International in that time period so that they can take action along with our efforts to minimize or eliminate potential harm. Because misappropriation of personal data is a serious concern, we strongly encourage you to take preventive measures now to help prevent and detect any misuse of your information.
As a first preventive step, we recommend you closely monitor your financial accounts and, if you see any unauthorized activity, promptly contact your financial institution. If you live outside the United States, and are a victim of identity theft, report it immediately to your local police. For those customers living in the U.S., if you believe your personal information has been misused, contact the U.S. Federal Trade Commission ("FTC") by calling 1-877-ID-THEFT (1-877-438-4338) or visit online at https://www.ftccomplaintassistant.gov/ to submit a complaint. Your complaint will be added to the FTC's Consumer Sentinel Network, where it will be accessible to law enforcers for their investigations. For U.S. customers, you also may want to contact the three U.S. credit reporting agencies (Equifax, Experian and TransUnion) to obtain a free credit report. You may reach them by calling 1-877-322-8228 or by logging onto http://www.annualcreditreport.com.
Even if you do not find any suspicious activity on your initial credit reports, the FTC recommends that you check your credit reports periodically. A victim's personal information is sometimes held for use or shared among a group of thieves at different times. Checking your credit reports periodically can help you spot problems and address them quickly.
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